SiteSherpa AI: FAQs

Everything you need to know about SiteSherpa AI

SiteSherpa AI - Your GPT_powered 24/7 Website Assistant.

Serving customers, generating leads, closing sales, collecting business inteligence.

SiteSherpa AI & Your BusinessWhat is SiteSherpa AI?

SiteSherpa AI is a website assistant specifically developed for local businesses, sole traders, and solopreneurs. SiteSherpa AI lives on your website and is trained on your own data and documentation. Whatever you need SiteSherpa AI to do, simply supply the relevant information, and Sherpa AI will be fully trained and able to answer all questions on those topics.

SiteSherpa AI can interact with users in real time, answering questions, providing information, or performing specific tasks based on the user's input. SiteSherpa AI is powered by the GPT and starts as a blank slate - this means it can only answer questions based on the data and documentation it has been trained on.

SiteSherpa AI can be used on websites and customer service portals to provide instant support, answer frequently asked questions, and enhance user engagement. SiteSherpa AI offers businesses a way to scale customer support, reduce response times, and improve overall customer experience.

How can SiteSherpa AI benefit my small business?

SiteSherpa AI offers a range of advantages for small businesses. Here are some of the primary benefits:

24/7 Customer Support: SiteSherpa AI is available around the clock, ensuring customer queries are addressed outside regular business hours. This continuous availability enhances customer satisfaction and trust.

Cost Savings: Hiring and training customer support staff can be expensive. SiteSherpa AI provides an economical alternative, handling routine queries without the need for human intervention, thus reducing operational costs.

Instant Response: SiteSherpa AI can respond to customer queries in real time, eliminating wait times. This immediacy can enhance the user experience and increase the likelihood of conversions.

Scalability: As your business grows, customer inquiries may increase. SiteSherpa AI can handle multiple interactions simultaneously, ensuring every customer receives timely assistance.

Data Collection: SiteSherpa AI can gather valuable data from user interactions, providing insights into customer behavior, preferences, and pain points. This data can inform business strategies and marketing campaigns.

Personalised Experience: With the proper training, SiteSherpa AI can offer personalised product recommendations and content based on user interactions and preferences.

Reduced Human Error: SiteSherpa AI follows programmed protocols, delivering consistent and accurate information. This reduces the chances of misinformation that can sometimes occur with human agents.

Engagement and Marketing: SiteSherpa AI can be used for marketing campaigns, promotions, and lead generation. It can engage users with interactive content, quizzes, and even games.

Feedback Collection: SiteSherpa AI can solicit customer feedback, helping businesses understand areas of improvement and customer sentiment.

Multilingual Support: SiteSherpa AI can be trained to support multiple languages, catering to a diverse customer base and expanding market reach.

In summary, SiteSherpa AI can enhance customer experience, streamline operations, and provide valuable insights for small businesses. They offer a cost-effective solution to address customer needs promptly and efficiently.

How does SiteSherpa AI work on my website?

SiteSherpa AI appears as a website widget and can be placed on any page individually, a set of pages, or all pages on your website. SiteSherpa AI can appear as the traditional ‘Live Chat’ icon in the bottom right (or left), or be embedded in a specific part of your web pages. Exactly how SiteSherpa AI is presented is flexible, with many options.

When users click on the icon, the chat window opens, and the user can begin interacting with SiteSherpa AI. The chat window can default to open on page load if you want to encourage users to interact with SiteSherpa AI. You can also request user contact details via a form before a user engages with SiteSherpa AI.

How do I integrate SiteSherpa AI into my website?

SiteSherpa AI is installed by adding a few lines of code to your website. Our technical team are happy to take care of this on your behalf.

Is SiteSherpa AI compatible with all website platforms (e.g., WordPress, Wix, Shopify)?

Yes, SiteSherpa AI works with any website platform.

Do I need any technical skills to set up SiteSherpa AI?

No, SiteSherpa AI is a fully managed, done-for-you service

Can I customise the appearance and behavior of SiteSherpa AI to match my brand?

Yes, SiteSherpa AI will appear on your website in brand colors and use any logos and icons you require.

How is SiteSherpa AI trained?

SiteSherpa AI is a fully managed and done-for-you service, so you don’t have to worry about the technical aspects. Simply provide the documentation you want SiteSherpa trained on, and we’ll do the rest.

SiteSherpa AI is powered by GPT (like ChatGPT) and is trained simply by providing relevant documents, data and content that the AI will consume and use as its knowledge base.

How long does it take to set up SiteSherpa AI?

SiteSherpa AI can be up and running in as little as 48 hours. However, we usually aim for around five working days, which provides enough time to train, test, and complete some initial refinement of SiteSherpa’s output.

How long does it take to train SiteSherpa AI?

Training time depends on the amount of data and documentation, but as a GPT-powered AI, SiteSherpa can learn extremely quickly. Testing and refining SiteSherpa AI’s output is also part of the training process.

How often does SiteSherpa AI need to be trained?

How often SiteSherpa AI needs to be trained depends entirely on your business requirements. If you regularly have new information to share, then SiteSherpa AI can be updated monthly, weekly, or even daily, as per your requirements.

If your information is largely ‘ever-green’ and static, then one-time training is likely enough.

How do I train SiteSherpa AI to answer specific questions related to my business?

SiteSherpa AI can be trained on documents, web pages, or data. To get specific answers, simply supply the question and the specific answer, and SiteSherpa AI will add this information to its Knowledge Base.

Can I set predefined responses or FAQs for SiteSherpa AI?

Yes, you can set predefined answers for specific questions. 


Can SiteSherpa AI handle multiple conversations at once?

Yes. Multiple users can interact with SiteSherpa AI at the same time.

Does SiteSherpa AI support multiple languages?

Yes. SiteSherpa AI is multi-lingual.

Can the chatbot process transactions or take orders?

SiteSherpa AI is not a payment processor, so it cannot process financial transactions.

Yes, SiteSherpa AI can take orders, as this is a language-based activity.

Pricing and Plans:

How much does the SiteSherps AI service cost?

The fully-managed, done-for-you SiteSherpa AI service starts at £250 a month.

This plan will suit most local businesses and cover all user interactions. 

Businesses with high levels of website traffic may require a plan with more interactions.

Plans are paid monthly and can be canceled anytime - no contracts or long-term commitments are required.

Are there different pricing plans available?

Yes, although our most popular plan is sufficient for most local businesses.

We also offer a yearly plan, which is more cost-effective than the monthly.

Is there a free trial or demo available?

Yes, SiteSherpa AI offers a complimentary demo, so you can see SiteSherpa in action before you make any decisions.

Data and Privacy:

How is customer data stored and protected?

SiteSherpa AI takes data protection very seriously, and we have gone to great lengths to ensure that all data and documentation is encrypted and protected. The documentation and data used to train SiteSherpa AI is held on a private server powered by Amazon (AWS S3), and no individual has explicit access to this data. 

SiteSherpa AI is trained on this data by generating vector embeddings, which are stored in a vector database. When deleted, the data is permanently destroyed based on our data lifecycle policy. All data is encrypted at rest using SSE-S3 encryption type, and regular backups of the vector embeddings are taken.

You can rest assured that your data is fully protected with SiteSherps AI.

Can I access and analyse the SiteSherpa AI conversation history?

Yes, you will receive two reports. One is basic analytics about the number of conversations and interactions. The second is a very valuable report that contains all SiteSherpa AI's conversations with users over the last period. 

This report can be used for two primary purposes:

  1. User questions can help you identify the areas where your prospects lack knowledge.
  2. Responses can be used to identify areas where SiteSherpa AI requires more training or refinement. 

As part of the service, we will analyse these reports and offer recommendations for additional SiteSherpa training and how to educate prospects on any knowledge gaps. SiteSherpa Ai enables your prospects to better understand the features, benefits, and use cases of your product or service.

Support and Maintenance:

What kind of support is available if I encounter issues with SiiteSherpa AI?

Technology generally makes our lives easier and allows us to do more things in less time. However, on occasion, it does require support and expert technical knowledge.

SiteSherpa AI is a fully managed, done-for-you service, and support is available at all times.

How often is SiteSherpa AI software updated?

SiteSherpa AI is being continually updated and improved. We are currently adding support for integration with WhatsApp and Facebook.

If you have a feature request, we are always interested to hear how we can adapt SiteSherpa AI to support additional use cases.

Have more questions - Ask SiteSherpa AI

SiteSherpa AI offers assistance on the AI Tools For Small Business site - just click on the green icon in the bottom left and ask SiteSherpa AI whatever you need to know about our service.